Privacy Policy

1. Information We Collect

Information You Provide

We may collect the following personal information you voluntarily provide:

  • Full name, email address, mobile number

  • Address and nationality

  • Identity verification (e.g., PAN, Aadhaar, passport)

  • Payment details (card or UPI information)

  • Booking preferences, stay history, and feedback

  • Special requests (e.g., dietary or accessibility needs)

 Automatically Collected Information

We may automatically collect:

  • IP address, device type, browser type

  • Usage data and clickstream behavior on our website

  • Cookies and tracking tools (see Section 6)

2. Purpose of Data Collection

Your data helps us:

  • Process reservations and secure payments

  • Send booking confirmations or communicate changes

  • Personalize and enhance your guest experience

  • Fulfill legal and regulatory requirements

  • Improve our services, marketing, and website performance

3. Sharing of Information

We may share your personal data with:

  • Internal departments and partner hotels under the LevelUp brand

  • Government authorities, if legally required

  • Trusted service providers (e.g., IT support, payment gateways)

  • Travel portals or booking engines (if applicable)

Note: We do not sell or rent your personal data to third parties.

4. Data Retention

Your data is retained only as long as necessary for:

  • Operational and service-related functions

  • Legal and regulatory compliance

Typically, booking data is stored for up to 7 years, in line with Indian regulations.

5. Your Rights

You have the right to:

  • Request access to or correction of your personal data

  • Withdraw consent at any time

  • Request data deletion (where legally permissible)

To exercise your rights, email us at:
📧 privacy@leveluphotels.com

6. Cookies and Tracking Technologies

We use cookies to:

  • Enhance your browsing experience

  • Remember preferences and settings

  • Monitor website performance and user trends

You can manage or disable cookies through your browser settings.

7. Data Security

We implement industry-standard safeguards—technical, administrative, and physical—to protect your data. However, no system is 100% secure, and we recommend taking personal precautions when sharing information online.

8. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors without verified parental or guardian consent.

9. Changes to This Privacy Policy

We may update this policy from time to time. Updates will be posted on this page with a revised effective date. Your continued use of our services constitutes acceptance of any changes.

10. Contact Us

For questions or concerns regarding this Privacy Policy or your personal data, please contact:

LevelUp Hospitality Private Limited
📧 Email: privacy@leveluphotels.com