Terms & Conditions

1. Definitions

  • “Hotel” means Levelup Hotels & Resorts or any of its properties, including but not limited to Hotel Escala, Divine Peaks, etc.

  • “Guest” means the person(s) who reserves / uses the room or service.

  • “Booking” means reservation of room(s), services, or facilities made by Guest.

  • “Check-in / Check-out times” means the times specified by the Hotel policy (see Stay Policy).

2. Reservation & Booking

  • Reservations can be made via the Hotel’s website, by phone, email, or authorized agents.

  • Full name, contact information, valid ID, and payment details are required at the time of booking.

  • The Hotel reserves the right to accept or decline any booking at its discretion.

3. Guest Obligations & Conduct

  • Guests must provide a valid government‐issued identification at check-in.

  • Guests are responsible for any damage to property or items in the room / hotel caused by them, their visitor(s), or their pets (if allowed).

  • The Hotel reserves the right to refuse service or remove guests for non-compliance with rules, disruptive behaviour, or breach of compliance.

4. Use of Facilities & Services

  • Use of amenities (pool, gym, restaurant, etc.) must adhere to the Hotel’s guidelines and operating hours.

  • Some services may require prior reservation or have additional charges.

5. Privacy & Data Protection

  • Personal data collected will be used for booking, stay, request fulfillment, and marketing (if consented) by the Hotel, in compliance with applicable data protection laws.
  • The Hotel does not share personal data with third parties except as required (e.g., for payment processing, legal compliance).